Frequently Asked Questions
What materials do you use?
Aura Carat pieces are crafted using fine jewelry materials such as solid gold, lab-grown diamonds, and moissanite. The exact metal, stone, and specifications are listed on each product page.
Are your diamonds natural?
Our main collection focuses on lab-grown diamonds. Lab-grown diamonds have the same chemical, physical, and optical properties as mined diamonds, but they are created in a controlled laboratory environment.
Do your diamonds come with a certificate?
Selected lab-grown diamonds are accompanied by an IGI certificate. Moissanite pieces may include GRA documentation where stated on the product page.
Please review the product description carefully to confirm the certification included with your selected piece.
What is the difference between a lab-grown diamond and moissanite?
Lab-grown diamonds are real diamonds created in a laboratory.
Moissanite is a different gemstone known for its high brilliance, durability, and more accessible price.
Each product page clearly states whether the piece contains a lab-grown diamond or moissanite.
Are your pieces made to order?
Yes. Most Aura Carat pieces are made to order after your purchase is confirmed.
This allows each piece to be prepared according to the selected size and product specifications.
How long does production take?
Production usually takes approximately 2–3 weeks.
More complex, customized, or specially requested pieces may require additional time.
How long does delivery take?
Delivery time depends on the destination and begins after production and quality inspection are complete.
You will receive tracking information once your order has been dispatched.
Do you offer free shipping?
Yes. Aura Carat offers complimentary tracked DHL shipping on all orders, unless otherwise stated during checkout.
Customs duties, import taxes, or local fees may still apply depending on the destination country.
Can I choose my ring size?
Yes. Available ring sizes are displayed on the product page.
Please confirm your size carefully before ordering. Contact us before purchase if your required size is not listed.
Can I request a custom design?
Custom requests may be available depending on the design and production requirements.
Please contact us before ordering and include your preferred stone shape, carat size, metal, ring size, and reference images if available.
Can I change or cancel my order?
Contact us immediately after placing your order if you need to make a change.
Because production may begin shortly after purchase, changes or cancellations may not be possible once production or customization has started.
Can I return my order?
Eligible, non-personalized items may be returned under the conditions explained in our Returns & Exchanges policy.
Customized, engraved, resized, or specially manufactured items may not be eligible for return unless they arrive damaged, defective, or different from what was ordered.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible with:
• Your order number
• Clear photographs or video of the item
• A photograph of the packaging
• A description of the issue
We will review the case and provide the appropriate assistance.
How should I care for my jewelry?
Avoid contact with chlorine, strong chemicals, perfume, lotions, and abrasive products.
Remove your jewelry before swimming, showering, exercising, or sleeping.
For complete instructions, please review our Jewelry Care Guide.
Will my jewelry look exactly like the photographs?
Each stone is individually created and selected. Slight variations in measurements, proportions, color, or appearance may occur.
Lighting, screen settings, and photography may also affect how the jewelry appears online.
How can I contact Aura Carat?
You can contact us through our Contact Us page. Please include your order number when asking about an existing order.