Returns & Exchanges
We want you to feel confident when shopping with Aura Carat. Please review the following return and exchange conditions before placing your order.
Returns
For eligible, non-personalized items, you may request a return within 14 calendar days of receiving your order.
To be eligible for a return, the item must be:
• Unworn and unused
• In its original condition
• Returned with its original packaging, certificate, and included accessories
• Free from damage, alterations, scratches, or signs of wear
Please contact us before returning an item so that we can provide the correct return instructions and address.
Custom and Personalized Order
Items made according to your individual specifications or clearly personalized for you cannot normally be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.
This may include custom designs, personalized engravings, specially requested stone specifications, or other modifications approved by the customer before production.
Ring Sizes
Please confirm your ring size carefully before placing your order.
Standard-size rings that have not been altered may be eligible for return under the conditions above. Rings that have been specially resized or modified after ordering may not be eligible for return.
Return Shipping
Customers are responsible for return shipping costs for eligible change-of-mind returns.
We strongly recommend using a secure, tracked, and insured shipping method. Aura Carat is not responsible for returned parcels that are lost or damaged during transit.
If the item is defective, damaged on arrival, or incorrect, Aura Carat will provide appropriate assistance and cover reasonable return shipping costs where applicable.
Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method. Original express shipping charges, customs duties, import taxes, and other external fees are not refundable unless required by law.
Processing times may vary depending on your payment provider.
Exchanges
To request an exchange, please contact us with your order number and the details of the item you would like to exchange.
Exchanges are subject to product availability, price differences, and production time.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include:
• Your order number
• Clear photographs or video of the item
• A photograph of the packaging
• A description of the issue
We will review the case and provide an appropriate solution.
Order Cancellations
Because production may begin shortly after an order is placed, please contact us immediately if you need to cancel or change your order.
Once customization or production has started, cancellation may no longer be possible for personalized items.
Nothing in this policy limits the statutory consumer rights that apply to your purchase.